ChatActive

Connect and engage with your customers easily

Interact instantly with your customers with ChatActive’s automatic chat messaging window. Easy to install to your website, agents can provide sales and support to customers with live interaction through chat messaging, video, voice and content sharing tools.

ChatActive is supported on all platforms and devices for a seamless experience and provides customers their preferred choice of interaction, increasing engagement and satisfaction.

How ChatActive works

  • Only five lines of code to integrate the chat button with your site
  • Embed the Chat button into your website
  • Login to remote agent console using provided agent ID
  • User visits your site and chat dialogue appears automatically
  • User and agent communicate via user preference of text or video and voice chat

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Key benefits

Boost sales revenue

By adding the human touch to your online experience, customer conversion rates will increase sales

Reduce business costs

Affordable option to increase efficiency in business operations while reducing costs

Customer satisfaction

Personalized interactive service makes customers happy with increased engagement and repeat visits

Cloud technology

Improves accessibility, dramatically reduces communication and equipment costs and streamlines processes

Customer Interaction

Chat options

Customers can interact with you by text chat messaging, voice or video

Share documents

Advance your customer’s knowledge and understanding during complex sales scenarios with office documents, photos, videos, sound  and more

Co-browsing

Help your customers navigate your website with co-browsing to improve customer satisfaction and up-selling opportunities  

Screen sharing

Share your desktop live to any device for remote support, demonstrations and collaboration

Smart Technology

Easy button installation

All you need is one line of code to integrate into your website

Triggered Actions

Chat communication is triggered when customers visit your website

Skill based call distribution

Match your customers with the best agent to suit their needs with agent skill assignment seen in CTI systems

Moshi Moshi Support

Get free video and chat support from our Help Desk and access to resources

Try ChatActive for yourself