FAQ

General

How do I order the products?
View our plans for each Moshi Moshi Interactive product and review the order process.
I want to start a call center with 5 operators, how much does it cost?
You can customize your plan with our interactive price simulator. Try it now!

Technical

PC system requirements
Agent/Manager PC

Free and Basic Plan requires:

  •  CPU:Core2Duo 1.8GHz and above
  •  Memory: 2GB and above
  •  Netbook is not recommended

Pro Plan requires:

  •  CPU: More than Core i5 2.5GHz,No. of core 2  (No. of thread 4)
  •  Memory: 4GB and above
  •  Netbook is not recommended

 

Client PC

  • CPU:Core2Duo 1.8GHz and above
  •  Memory: 2GB and above
  •  Netbook is not recommended

 

Client Smartphone/Tablet

iOS family

  • iPhone4S and later
  • iPad2 and later

Android family

  • Android OS ver. 2.36 and later
  • CPU: Dual core ARM Proc. 1GHz  and above (MIPS and x86 are non-compliant)
  • RAM:1GB and above
Network specifications
Agent/Manager PC

Free and Basic Plan requires:

  • Network: Effective Line Speed: 1Mbps and above wired LAN
  • Using port No.: 1935, 443, 80

Pro Plan requires:

  • Network: Effective Line Speed: 10Mbps and above wired LAN
  • Using port No.: 1935, 443
  • Port 80 is available, but not recommended

 

Client PC/Smartphone/Tablet

Free Plan:

  • Network: Effective Line Speed: 64kbps and above wired LAN/Wi-Fi/4G/LTE/3G
  • Using port No.:1935, 443, 80

Basic Plan:

  • Network: Effective Line Speed: 128kbps and above wired LAN/Wi-Fi/4G/LTE/3G
  • For a comfortable document share operation, more than 512kbps is recommended
  • Using port No.:1935, 443, 80

Pro Plan:

  • Network: Effective Line Speed: 128kbps and above wired LAN/Wi-Fi/4G/LTE/3G
  • For optimum document sharing operation, more than 512kbps is recommended
  • For optimum visual communication, more than 1Mbps and wired LAN/Wi-Fi is recommended
  • Image quality can be changed when using 4G/LTE/3G mobile environment
  • Using port No.:1935, 443, 80
Operating System requirements
PC/Mac

  • Windows XP, Vista, 7, 8, 8.1
  • Mac OS 10.6 (Snow Leopard) and later
  • Linux (out of support coverage)

 

Smartphone/Tablet

  • iOS 6.1 and later
  • Android 2.3 and later
Browser requirements
  • Internet Explorer 9 and later
  • Firefox: latest version
  • Opera: latest version
  • Safari: latest version
  • Google Chrome is NOT recommended
Plug-in software
  • Flash Player 11.0 and later
  • For the Agent/Manager PC Pro Plan: Remote desktop option requires the latest Java 7 plug-in
Camera requirements

Pro Plan:

  •  300k pixels and above, 1.3M pixels recommend
  • If the OS recognizes it and a usable Web camera, it is available in SaasBoard.

Recommended products:

  •  Logicool C200 – C600 series
  •  BAFFALO BSW3K series,BSW13K series 
Microphone and speaker usage
A microphone and speakers are necessary for the Basic and Pro plans.

Agent/Manager PC

  • A headset is mandatory. (Recommended: Jabra BIZ 620 USB Duo)
  • Microphone and speakers will automatically be available in the console if recognized by the OS

 

Client PC/Smartphone/Tablet

  • Microphone and speaker should be mounted

 

Troubleshooting

My voice is not reaching the other party
  • Check your volume settings and adjust mic volume using the Control/Settings Panel of your computer
  • Check the other party’s speaker volume and adjust accordingly
I cannot hear the other party's voice
  • Check the other party’s volume settings and adjust mic volume using the Control/Settings Panel of the other party’s computer
  • Checkyour speaker volume and adjust accordingly
There is an echo or howling noise
  • The client hears an echo return on their voice. This is caused by the agent not using a headset. In this case, please use a headset.
  • The agent hears an echo returned on their voice. This may be caused by the microphone setting of the speaker on the client’s computer or by the model of their tablet/smartphone. It is recommend that the client uses earbuds or headphones to prevent an echo.
Voices are broken, warped or hard to hear

It is possible that the microphone sensitivity of the person speaking is too high. Adjust by the following methods:

  • If the agent’s sound is problematic, adjust the microphone volume in the upper-left of the agent screen. For client adjustments, there is a microphone volume slider on the client dialogue frame. The default setting is the middle position (50). In case the sound of the agent’s voice is broken or warped, adjust the volume to between 70 and 80. If the sound is ‘small’ or difficult to hear adjust to between 20 and 30 on the slider.
  • On Windows OS, you can adjust the microphone sensitivity in the Control Panel
The video frame is not displaying on my screen, or on the client's screen
  • The camera setting may need adjustment. If a frame is not displayed during a self-check test, it is necessary to install the driver software into the attached camera correctly, because the driver software of the camera may not be downloaded and/or installed correctly.
  • Do you have other applications, such as Skype, using your web camera? When the web camera application software such as Skype remains active, a video signal in use, so there is no signal to Moshi Moshi Interactive. Quit the other applications to utilize your web camera.

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