SmartActive

Visual phone service with a human touch

Customers can call for personalized service through the Moshi Moshi Interactive app without the use of traditional phone data. Simply inputing the unique service number into the app instantly connects customers to your call center where they can communicate with agents through chat, video or voice.

SmartActive is supported on all platforms and devices for a seamless experience to your customers smartphone or tablet.

How SmartActive works

  • Download the application
  • Customer inputs unique service number in app
  • Call is diverted to call center upon user action
  • Auto Call Distribution selects an agent based on skill
  • Agent appears on users smartphone with either text, voice or video chat

sequence_smartractive

Key benefits

Boost sales revenue

By adding the human touch to your online experience, customer conversion rates will increase sales

Reduce business costs

Affordable option to increase efficiency in business operations while reducing costs

Customer satisfaction

Personalized interactive service makes customers happy with increased engagement and repeat visits

Cloud technology

Improves accessibility, dramatically reduces communication and equipment costs and streamlines processes

Customer Interaction

Chat options

Customers can interact with you by video and voice or text chat messaging

Share Documents

Advance your customer’s knowledge and understanding during complex sales scenarios with office documents, photos, videos, sound  and more 

Co-browsing

Help your customers navigate your website with co-browsing to improve customer satisfaction and up-selling opportunities 

Screen sharing

Share your desktop live to any device for remote support, demonstrations and collaboration

Smart Technology

Easy button installation

All you need is one line of code to integrate into your website

Triggered Actions

Chat communication is triggered when customers visit your website

Skill based call distribution

Match your customers with the best agent to suit their needs with agent skill assignment seen in CTI systems

Moshi Moshi Support

Get free video and chat support from our Help Desk and access to resources

Try SmartActive for yourself