Visual phone service with a human touch
Customers can call for personalized service through the Moshi Moshi Interactive app without the use of traditional phone data. Simply inputing the unique service number into the app instantly connects customers to your call center where they can communicate with agents through chat, video or voice.
SmartActive is supported on all platforms and devices for a seamless experience to your customers smartphone or tablet.
How SmartActive works
- Download the application
- Customer inputs unique service number in app
- Call is diverted to call center upon user action
- Auto Call Distribution selects an agent based on skill
- Agent appears on users smartphone with either text, voice or video chat