VideoActive

Increase customer satisfaction and conversion rates 

Provide an integrated customer experience in your brick and mortar locations with VideoActive’s easy access to your remote agents through kiosk tablets. With interactive face-to-face customer service, minimal operation costs, reduced customer waiting times and sales opportunity loss, you will see increased sales revenues, efficient service operations and customer satisfaction.

How VideoActive works

  • Application provided
  • Install application on tablets and integrate into your business environment
  • Customer visits location and for fast service, interacts with the video kiosk
  • When call button is pressed, call is diverted to operator at contact center
  • Customer and agent communicate by video and voice chat
  • Agent shares documents, photos, web content and videos for efficient communication

sequence-videoactive

Key benefits

Boost sales revenue

By adding the human touch to your online experience, customer conversion rates will increase sales

Reduce business costs

Affordable option to increase efficiency in business operations while reducing costs

Customer satisfaction

Personalized interactive service makes customers happy with increased engagement and repeat visits

Cloud technology

Improves accessibility, dramatically reduces communication and equipment costs and streamlines processes

Customer Interaction

Chat options

Customers can interact with you by video and voice or text chat messaging

Share Documents

Advance your customer’s knowledge and understanding during complex sales scenarios with office documents, photos, videos, sound  and more 

Co-browsing

Help your customers navigate your website with co-browsing to improve customer satisfaction and up-selling opportunities 

Screen sharing

Share your desktop live to any device for remote support, demonstrations and collaboration

Smart Technology

Easy button installation

All you need is one line of code to integrate into your website

Triggered Actions

Chat communication is triggered when customers visit your website

Skill based call distribution

Match your customers with the best agent to suit their needs with agent skill assignment seen in CTI systems

Moshi Moshi Support

Get free video and chat support from our Help Desk and access to resources

Try VideoActive for yourself