Increase customer satisfaction and conversion rates
Provide an integrated customer experience in your brick and mortar locations with VideoActive’s easy access to your remote agents through kiosk tablets. With interactive face-to-face customer service, minimal operation costs, reduced customer waiting times and sales opportunity loss, you will see increased sales revenues, efficient service operations and customer satisfaction.
How VideoActive works
- Application provided
- Install application on tablets and integrate into your business environment
- Customer visits location and for fast service, interacts with the video kiosk
- When call button is pressed, call is diverted to operator at contact center
- Customer and agent communicate by video and voice chat
- Agent shares documents, photos, web content and videos for efficient communication
